Big Red Book Accounts Update

Support for Big Red Book Accounts will continue until 31st January 2027. Until then, you can continue using the software as you do today, with customer support available in line with your current agreement.

This transition period is designed to help you plan your move with confidence. There’s no need to wait for financial year end, and starting your upgrade planning now gives you more flexibility, better availability, and a smoother overall transition.

No. There is no planned product change before 31st January 2027, and Big Red Book will continue to function as it does today, with customer support available until the published end-of-support date.

As with any desktop product, continued operation depends on your local environment. While there are no plans to restrict usage before support ends, planning your move early ensures a smoother transition and avoids last-minute disruption.

No, there is no requirement to upgrade immediately. However, there’s no need to wait for financial year end. You can plan your move at any time, and many customers are choosing to schedule their upgrade early for a smoother, more flexible transition.

Our team will work with you to plan the upgrade at a time that suits your business or your clients, ensuring minimal disruption.

We refer to this as an upgrade, not a self-managed migration. Our team provides a structured, guided service and handles the move for you, so you’re not left to manage the process yourself.

This approach reduces risk and avoids unexpected issues. We confirm scope and timing in advance, guide each step, and support you through go-live to ensure a smooth and well-planned transition.

The time required depends on your setup, including the number of entities and any bespoke elements in your data. Each upgrade is planned individually to ensure a smooth and well-managed transition.

Once you request a quote, we’ll confirm the scope and provide a clear timeline before anything is scheduled. Planning early helps ensure better availability and a more flexible upgrade process.

Yes. Our team provides full guidance throughout the upgrade, so you’re never left to manage the process alone. You’ll also have access to webinars, recordings, and supporting resources to help you get comfortable with Big Red Cloud.

Planning your upgrade early gives you more time to benefit from training and support, ensuring a smooth transition and helping you get up and running with confidence.

Big Red Cloud uses a per-entity pricing model to give you a simpler and more transparent way to manage your costs. Each business is treated as a single entity, with all prior financial years included as standard.

This replaces the older desktop model, which often required additional charges for extra years. The new approach is clearer, more predictable, and easier to manage as your business grows.

We offer discounted upgrade pricing for existing Big Red Book customers, based on the number of entities you manage. These tiers are designed to ensure you’re not penalised for moving to the cloud.

Before upgrading, you can request a quote and confirm your pricing in advance. This means you’ll have full clarity upfront, with no unexpected changes once your upgrade is agreed.

After upgrading, your Big Red Book data will remain available in Big Red Cloud for reference. Your historic transactions and balances are accessible in a read-only format, so you can continue to view your full accounting history at any time.

Before your upgrade, we confirm the exact data scope based on your setup. This ensures everything is clearly defined in advance, so you know exactly what to expect.

If you are in contract beyond 31st January 2027 and choose not to upgrade, you may cancel and request a pro-rata credit or refund for the unused portion of your term after that date.

However, most customers are choosing to move to Big Red Cloud to continue receiving support, updates, and a modern accounting experience. Our team is here to guide you through the upgrade and help you plan a smooth transition.

Yes. Involving your accountant or bookkeeper can make the upgrade smoother, and Big Red Cloud allows you to collaborate online in real time without needing to exchange files or backups.

Additional users and linked practices are included at no extra charge, giving you flexibility to work together easily during and after your upgrade.

We are currently finalising the commission programme for accountants and practices, including how referrals are tracked, how Partner of Record is set, and how commission is paid.

In the meantime, our team is available to discuss how upgrades will work for your clients and help you plan ahead with confidence.