Temporary Workaround for RPN Lookup in Big Red Book Payroll

The Issue

A recent Windows update has disrupted the connection between Big Red Book Payroll and ROS. This interruption prevents Payroll from automatically downloading RPNs and making direct submissions to Revenue.

It’s important to note that this issue does not stop you from processing payroll or paying your employees. It only affects the link with ROS. By downloading your RPN file directly from ROS and importing it into Payroll, you can keep your employee records up to date and continue running payroll without disruption.

The Workaround

To continue processing payroll with RPN updates, you need to manually download your RPN file from ROS and import it into Big Red Book Payroll. Here’s how:

Step 1: Download the RPN File from ROS

• Log in to the ROS portal using your credentials.

• Download the RPN file, ensuring you choose the format .json.
  If you need help with this step, please follow the Revenue guidance document on downloading RPNs.

Step 2: Import the RPN File into Big Red Book Payroll

• Open Big Red Book Payroll.

• Go to RPN Lookup > File > Import RPNs.

• A file selection window will open. Browse to the location where you saved your RPN file.
• Select the .json file and click Open.

• Follow the on-screen prompts to complete the import.

Moving Forward

This manual step is only temporary and ensures you can continue running payroll smoothly. Once we release the hotfix, automatic RPN downloads and submissions to Revenue from within Payroll will return to normal.

We will notify you by email as soon as the fix is available. Until then, please follow the steps above whenever you need to apply RPNs. If you have any questions or need help with the import process, our support team is ready to assist.